Refunds & Cancellations
Introduction
Madebyreko Studios (“we,” “us,” “our”) understand that plans can change. Here’s how our refund and cancellation policy works:
General Cancellation & Refund Terms
- These terms apply to all services offered by MADEBYREKO STUDIO unless specifically noted otherwise in the service-specific sections below.
- Deposit: A non-refundable deposit, typically 50% of the estimated project cost, is required before the commencement of any project. This deposit secures your booking and allows us to allocate resources to your project.
- Cancellation Before Work Commences: If you cancel your project before any work has commenced by MADEBYREKO STUDIO, you will receive a full refund of any payments made, including the initial deposit.
- Cancellation After Work Commences: Once work on the project has commenced, the 50% deposit is non-refundable.
- Refunds for Work Commenced: If you cancel a project after work has commenced and you have paid more than the 50% deposit, refunds for the amount exceeding the deposit will be handled on a case-by-case basis. We will assess the amount of work completed at the time of cancellation to determine if any partial refund or credit towards future services is possible.
- Refund Processing: Approved refunds will be processed within 5-7 business days.
Music Production Licenses:
Due to the nature of intellectual property and licensing, the following specific terms apply to Music Production Licenses:
- Non-Exclusive Licenses: Payments for Non-Exclusive Licenses are non-refundable.
- Exclusive Licenses: Payments for Exclusive Licenses are non-refundable due to the exclusive rights granted to the client upon purchase.
Cancellation Request Procedure
- All cancellation requests must be made in writing. Please submit your request via email or through our designated contact form on our website.
- Your request should include your project name, invoice number, and a brief explanation for the cancellation.
Contact Us
If you have any questions or concerns about this Refunds & Cancellations Policy, please contact us at:
- Email: business@madebyreko.com
- Phone: +918369136903 / +918879235777
